Refund Policy:

1) Eligibility for Refunds:

Items must be returned in their original condition, unused, and with original packaging. Certain products (e.g., perishables, customized items) are not eligible for a refund.

2) Refund Window:

Customers must request refunds within 30 days of receiving their items.

3) Refund Process:

Customers initiate returns through the customer service portal or by contacting support directly. Returned items will be inspected before refunds are approved.

4) Refund Method:

Refunds are issued to the original payment method within 5-10 business days after approval.

5) Return Shipping Costs:

Return shipping fees are the customer’s responsibility unless the item is defective or the wrong item was shipped.

6) Non-Refundable Items:

Specific items such as gift cards, final sale items, and digital products cannot be refunded.

Shipping Policy:

1) Shipping Options:

Provide multiple shipping methods including standard, express, and international options. Delivery times vary depending on the shipping option chosen.

2) Shipping Costs:

Shipping costs are calculated based on the weight, size, and destination of the items. Free shipping may be offered for orders over a certain value.

3) Processing Time:

Orders are typically processed within 1-3 business days before shipping.

4) International Shipping:

International shipping is available with potential customs fees being the customer's responsibility.

5) Tracking:

Customers receive tracking information once their order has shipped.